Returns and Exchanges

1. Returns

1.1 30 Day No Sweat Returns

  • We offer 1 return opportunity within 30 days of placing your order.
  • Returns are only accepted for products that have been purchased directly from the Mount to Coast.
  • Returned merchandise must be in new, unworn condition; and in the original packaging in which it was placed, including tags, packing materials and shoe bags.

1.1 Return Fees

  • Free return shipping is available for all orders shipped within United States.
  • Orders shipped to international are not eligible for the free return shipping offer.
  • Please note that Express Shipping charges are non-refundable for returns, regardless of the country or region.

1.3 Return Process

Instructions for U.S. Returns

Step 1: Condition Assessment and Label Offering
  • Contact our customer service to initiate a return.
  • We kindly request you to send photos including upper, outsole and packing materials for assessment.
  • Following this, we will provide you with a prepaid return label.

Step 2: Package Preparation
  • Properly pack your return, making sure the item is in its original packaging.
  • Print out the return label and attach it to the package, making sure no other return labels are displayed.

Step 3: Shipment
  • When your package is ready, please drop it off at your nearest UPS mailing location.
  • We will process your refund as soon as we receive your return.

Instructions for International Returns

  • Contact our customer service to initiate a return.
  • We kindly request you to send photos including upper, outsole and packing materials for assessment.
  • Once you have your returns form filled out, place the items you would like to return back into the original shipping box.
  • Ship the return package back to the warehouse address with your preferred shipping carrier. We recommend choosing a carrier that provides tracking information. Please note that you will be responsible for all shipping charges and any applicable customs fees.


2. Exchanges

2.1 Exchange Policy

  • We offer 1 exchange opportunity within 30 days of placing your order.
  • Exchanges are only accepted for products that have been purchased directly from the Mount to Coast.
  • Exchanges are only allowed within the same model, with the option to choose different colors and sizes.
  • Exchanged merchandise must be in new, unworn condition; and in the original packaging in which it was placed, including tags, packing materials and shoe bags.
  • We will cover shipping costs for eligible exchanged products for all orders shipped within United States. Orders shipped to international are not eligible for the free exchange shipping offer.
  • Upon receiving your return, we will inspect it to ensure that it meets the above guidelines. Once the shoes pass the inspection, we will process and ship replacement pairs.

2.2. Exchange Process

Instructions for the U.S. Exchanges

Step 1: Condition Assessment and Label Offering
  • Contact our customer service to initiate a return.
  • We kindly request you to send photos including upper, outsole and packing materials for assessment.
  • Following this, we will provide you with a prepaid exchange label.

Step 2: Package Preparation
  • Properly pack your return, making sure the item is in its original packaging.
  • Print out the exchange label and attach it to the package, making sure no other exchange labels are displayed.

Step 3: Shipment
  • When your package is ready, please drop it off at your nearest UPS mailing location.
  • Once the shoes pass the inspection, we will process and ship replacement pairs free of charge. You will then be provided with a new tracking number.

Instructions for International Exchanges

  • Contact our customer service to initiate an exchange.
  • We kindly request you to send photos including upper, outsole and packing materials for assessment.
  • Once you have your returns form filled out, place the items you would like to return back into the original shipping box.
  • Ship the return package back to the warehouse address with your preferred shipping carrier. We recommend choosing a carrier that provides tracking information.
  • Once the shoes pass the inspection, we will process and ship replacement pairs. You will then be provided with a new tracking number.
  • Please note that you will be responsible for all shipping charges and any applicable customs fees.