FAQs

Mount to Coast is a technical running brand rooted in long-distance running. We design shoes that are capable of supporting runners to go way beyond the 26.2 miles of a standard marathon. For us, marathon is just a start. We believe that there are no limits on how far an ultrarunner can go.

Check About Us to learn more.

If there are any further concerns after checking the FAQs, please feel free to Contact Us or reach out to our customer service via support@mounttocoast.com.

Yes. Currently we have Project Transcend to help runners bring their ideas of long-distance challenges to life. Please visit the webpage here (Project Transcend – Mount to Coast) and submit your application. We will reach out to you if we find your challenge a good fit for collaboration.

Mount to Coast specializes in engineering footwear for ultrarunners. Our lineup currently covers three primary categories: road running, trail running, and road-to-trail running. For detailed product information, including key features and specifications, please refer to the product pages.

We pride ourselves on maintaining high standards of quality control, and every pair of running shoes undergoes thorough inspections before shipment. However, occasional issues may arise despite our best efforts. If you find any quality issues with your shoes, please contact our customer service team (support@mounttocoast.com) for assistance. We are dedicated to ensuring your satisfaction and appreciate the opportunity to resolve any issues you may encounter.

Our shoes are designed to be true to size, following the universally accepted international sizing system for length. You can order our shoes in your usual size.

We also suggest that you refer to our Size Guide and consider your actual foot length to choose the appropriate size.

Our S1 model comes in a standard D width, while other models are all designed with a wider fit, closer to a 2E width (in men's shoes).

In addition, all our models except for the S1 and P1 feature an adjustable dual-lacing system that allows for customization of the fit.

We currently offer three types of discounts. To use our discount code, you will need to enter the code manually during the checkout process.

• New subscriber: $10 off for customers who subscribe to our newsletter for the first time.
• Community Hero Discount: 15% off for community heroes verified through GOVX. To redeem, please email a screenshot of your GOVX profile page to support@mounttocoast.com.
• ExpertVoice: corresponding discounts for qualified professional individuals on Expert Voice.

Our system will automatically calculate taxes in every purchase. If you’re charged incorrectly, please feel free to contact us. We will manually process a tax refund for you after examination.

We are pleased to inform you that we support a variety of payment methods for your convenience, including Visa, Mastercard, American Express, Klarna, PayPal, Apple Pay, and Google Pay.

Payment failure sometimes occurs when a transaction is attempted in an unfamiliar environment. The bank may block the transaction in an effort to protect your funds.

To complete the payment, we kindly suggest that you contact your bank to inquire about any restrictions on your card that might be causing this issue, and request that they remove the limitation. Once this is resolved, you can attempt to place your order again.

Alternatively, you can try completing your payment using PayPal or Google Pay, since they run a different and more accurate risk detection system.

If none of the above solves the issue, please contact us for further investigation. Thank you for your understanding and support.

We provide two shipping options.

a) Standard Shipping - your package will arrive within 2-5 working days after it is shipped, without additional cost.

b) Express Shipping - your package will arrive within 1-5 working days after it is shipped, with a fee of $20.However, a small number of US orders will be shipped internationally if the item is sold out in our US main warehouse. International shipping will take 8-12 days, without additional cost.

Check our Shipping Policy page for full details.

Our delivery service currently covers the Asia Pacific, Europe and North America. To see if your country or region is included, please switch to your local site via the side menu (for mobile users) or by clicking the flag icon in the top right (for desktop users).

We are still working on expansion to other countries/regions. If you want to cooperate with us and help us spread Mount to Coast to more countries and regions, please contact:

dealer@mounttocoast.com (for US)
distributors@mounttocoast.com (for other countries/regions)

For orders that haven't been shipped yet, you can edit or cancel them for FREE via contact us, then place a new order if you want to.

For orders that already shipped, we are not able to redirect or recall them at this stage. You can either:

a) Refuse to accept the package from the courier when it arrives, so it will be returned to us. You can then contact us to initiate a refund process.

OR

b) If you are unable to refuse the package in time, please contact us. For shoes that are in new condition, we will assist you with the return and refund process.

Your order can be tracked via our order tracking tool. For international packages, the tracking update may take some time due to the distance between the two distribution centers or local holidays/weekends when the local carrier does not operate.

We kindly ask you to keep an eye on the tracking information and ensure someone is available to receive the package upon its arrival to avoid any potential issues with delivery.

We offer a 30-day free return and 1 free size exchange within 30 days of receiving your order. Make sure your product is eligible for a return and follow the specified process, and we will cover the shipping cost for you. Please note that Express Shipping charges are non-refundable in the event of a return or exchange.

Check our Returns and Exchanges page for full details.

Your refund will be processed as soon as we receive your return. It will be issued via the original payment method. You will receive a confirmation email once the refund order has been confirmed. Please allow 5-14 working days for refunds to reflect on your payment account.

Check our Returns and Exchanges page for full details.