Returns and Exchanges

1. Returns

1.1 Return Policy

  • We offer 1 free return within 30 days of placing your order.
  • Returns are only accepted for products that have been purchased directly from the Mount to Coast.
  • Returned merchandise must be in new, unworn condition; and in the original packaging in which it was placed, including tags, packing materials and shoe bags.
  • We will cover shipping costs for eligible returned products.
  • Please note that Express Shipping charges are non-refundable in the event of a return.

1.2 Return Process

Step 1: Condition Assessment and Label Offering
  • Contact our customer service to initiate a return.
  • We kindly request you to send photos including upper, outsole and packing materials for assessment.
  • Following this, we will provide you with a prepaid return label.

Step 2: Package Preparation
  • Properly pack your return, making sure the item is in its original packaging.
  • Print out the return label and attach it to the package, making sure no other return labels are displayed.

Step 3: Shipment
  • When your package is ready, please drop it off at your nearest UPS mailing location.
  • We will process your refund as soon as we receive your return.


2. Exchanges

2.1 Exchange Policy

  • We offer 1 free exchange within 30 days of placing your order.
  • Exchanges are only accepted for products that have been purchased directly from the Mount to Coast.
  • Exchanges are only allowed within the same model, with the option to choose different colors and sizes.
  • Exchanged merchandise must be in new, unworn condition; and in the original packaging in which it was placed, including tags, packing materials and shoe bags.
  • We will cover shipping costs for eligible exchanged products.
  • Upon receiving your return, we will inspect it to ensure that it meets the above guidelines. Once the shoes pass the inspection, we will process and ship replacement pairs free of charge.

2.2. Exchange Process

Step 1: Condition Assessment and Label Offering
  • Contact our customer service to initiate a return.
  • We kindly request you to send photos including upper, outsole and packing materials for assessment.
  • Following this, we will provide you with a prepaid exchange label.

Step 2: Package Preparation
  • Properly pack your return, making sure the item is in its original packaging.
  • Print out the exchange label and attach it to the package, making sure no other exchange labels are displayed.

Step 3: Shipment
  • When your package is ready, please drop it off at your nearest UPS mailing location.
  • Once the shoes pass the inspection, we will process and ship replacement pairs free of charge. You will then be provided with a new tracking number.