Returns and Exchanges

1. Returns


We offer a 30-day free return. Within 30 days of placing your order, if you are not satisfied with your purchase, you can choose to return it for a refund.
Returned merchandise must be in new, unworn condition; and in the original packaging in which it was placed, including tags, packing materials and shoe bags.
We only accept returns of products purchased directly from the Mount to Coast website.
We will cover shipping costs for eligible returned products.
Please note that Express Shipping charges are non-refundable in the event of a return or exchange.


2. Exchanges


We offer 1 free size exchange within 30 days of placing your order. To be eligible for an exchange, returned merchandise must be in new, unworn condition; and in the original packaging in which it was placed, including tags, packing materials and shoe bags.
Upon receiving your return, we will inspect it to ensure that it meets the above guidelines. Once the shoes pass the inspection, we will process and ship replacement pairs free of charge.


3. Return Process

 

Step 1: Print Label

Contact our customer service to initiate a return request, Mount to Coast will send you a prepaid return label, please print out the label when you receive it.


Step 2: Prepare your package

A. Properly pack your return, making sure the item is in its original packaging.
B. Attach the return label to the package, making sure no other return labels are displayed.


Step 3: Shipment

When your package is ready, please drop it off at your nearest mailing location.
We will process your refund within 5 working days of receiving your return.